1-The damaged cymbal, for inspection.
2-A photocopy of your numbered and dated sales receipt.
3-A return authorization from the authorized dealer where the cymbal was purchased, unless the transaction is handled in person.
The cymbal may then be inspected an authorized representative of Istanbul Agop to determine the nature and likely cause of damages. Some claims may be rejected on the following basis:
A- Excessive Force or Abuse. Clear signs of excessive force and abuse include, but are not limited to severe and/or multiple cracks, edge cracks and cracks around the bell of the cymbal.
B- Improper Transport or Storage. Cymbals which have been dropped, or are damaged in transport will not be subject to replacement under the Istanbul Agop Limited Warranty program.
C- Return without receipt. Without a dated proof of purchase from an Authorized dealer, it is impossible to determine that a cymbal is within the twelve month warranty period. Additionally, cymbals purchased second hand will not be subject to replacement under the Istanbul Agop Warranty program.
D- Modifications. Any mechanical modifications to a cymbal which are performed by anyone other than an authorized representative of Istanbul Agop Cymbals will void your warranty, and the cymbal will not be subject to replacement.